Returns Policy

We hope you will be delighted with your order, however, if for any reason you are not completely satisfied just return it to us for refund or exchange in the same condition you received it in within our returns period(s) shown below by following the steps outline below.

Returned or exchanged goods must be returned in the original packaging, accompanied with any hang-tags, accessories and instruction booklets, in a saleable condition. No refund or exchange will be processed for goods that are returned incomplete, damaged or soiled.

Goods that can’t be returned

We are unable to accept returns on samples of either wallpaper or fabrics, or any other bespoke or customised products unless faulty.

Your right to cancel

If you live in the United Kingdom or another European Union country, you have a legal right to cancel your order after you have received and inspected the goods, up to 14 days after you receive them as described in our Terms. These statutory cancellation rights do not apply to bespoke or customised goods. Should you decide to cancel the order you must notify us in writing.

If you wish to cancel your order please download and complete the Cancellation Form and send to us by:

Post:      Customer Services Department

              Abaris Holdings Limited

              Ladybird House

              Beeches Road

              Loughborough

              LE11 2HA                                                             

Fax:       0844 543 0101

Email:     consumerinfo@harlequin.uk.com

Unfortunately we cannot stop the delivery of goods in most cases once your order has been processed. If your order has already been despatched and you receive your delivery having notified us of your wish to cancel your order, you will be responsible for returning the Goods to us at your own cost.

Returns period

If your goods are unwanted and you wish to return your order we must receive notification within 14 calendar days from receipt of your goods, and goods must be received back within 14 calendar days of notifying us. Any returns received outside of this period will be dealt with at our discretion.

If your goods are defective (e.g. damaged, faulty, not fit for purpose or not as described) you are entitled to the following:

  • Up to 30 days: if your Goods are faulty, you can get a refund.
  • Up to 6 months: if your faulty Goods cannot be repaired or replaced, then you are entitled to a full refund in most cases, unless we can prove that the Goods did not have a Defect at the time they were delivered.

Non-Receipt of Goods

If your Goods have not arrived you must inform us within 7 days of the estimated date of delivery. Once notified we will investigate where your order is, then contact you back to confirm when your order is likely to be with you.

Returns Procedure

The simplest way to return Goods to us is through our Returns Portal, we will arrange collection (UK mainland) of your goods by courier (UPS) for which there may be a charge. Click here for more information as to what charges may apply. Any charge can be deducted from any refund due.

Alternatively you can contact Customer Services 01895 221099 or consumerinfo@a-sanderson.co.uk who will generate a Return Authorisation Number for you.

If you wish to return the Goods yourself rather than use our collection service, please label with the Return Authorisation Number and return to:

Walker Greenbank Distribution Returns Department

Bradbourne Drive

Tilbrook

Milton Keynes

MK7 8BE

For your protection, we recommend you obtain proof of posting and insurance for your return as, except in instances where the item was delivered in error or was faulty or damaged, the customer is responsible for the expense of returning the goods to us. THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS. Additionally, we cannot provide credit for packages lost during return shipment unless we have arranged collection.

The Goods must be returned to our Distribution Centre. You must take reasonable care to ensure that the Goods are not damaged in the meantime or in transit. If the Goods are damaged (or have been modified) by you or are damaged in transit in a way that you could have forseen (such as not being sent back in the same or similar packaging as sent to you), we will assess what damage has been caused and, at our discretion, those Goods may be rejected and a proportionate part of the refund withheld.

Refunds

Once we have received the goods we will confirm receipt by email and check them through to ensure they have been received in satisfactory condition. Once we have confirmed this we will refund the price paid for the goods, plus delivery cost, within 14 days of receiving your items back at the warehouse. Please note, full delivery refund will only be given on goods that are Defective.

Any refund due will be credited back to the card used to pay for the original order. If your card has expired, you'll need to get in touch with us with your new expiry date before a refund can be processed.

We'll send an automated email to let you know once your refund has been submitted. You may then need to allow up to a further five working days for your card issuer to process the credit to your account (this delay is unfortunately outside our control; please refer to your bank's terms and conditions for further information on how long this might take).

Click here for Return Collection Charges

 

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